Refund and Cancellation Policy - World-Meeting

Version: 1.0

Effective date: 27 May 2026

This Refund and Cancellation Policy summarizes the conditions applicable to paid rooms ordered on World-Meeting.

It supplements the Terms of Sale, the Terms of Use, the Privacy Policy and the information displayed during Stripe Checkout.

In the event of any conflict with the Terms of Sale concerning a paid room, the Terms of Sale shall prevail.

World-Meeting is primarily intended for professional clients, companies, associations, institutions, teams, training organizations, event organizers and other users acting in a professional or organizational context.

Paid rooms are designed as digital services provided quickly or immediately after confirmed payment.

Unless otherwise stated at the time of payment or agreed in writing by World-Meeting, paid rooms are not automatically refundable after payment confirmation.

Payment gives access to a room configured according to the selected settings: mode, duration, capacity, languages, invitation link, organizer code and available features.

The Client is responsible for checking the room settings before payment.

Payment for a room does not necessarily mean that the effective meeting time starts immediately.

Depending on the operation of the Service, a paid room may be created or activated after payment and then opened by the organizer. The effective meeting duration may start when the first approved non-organizer participant joins the room while the organizer is present.

Invited participants must request access and be approved by the organizer where the waiting room is applicable.

The invitation link does not provide automatic access to the room.

A paid room may be subject to a limited start window, for example a period of 24 hours from payment or activation, depending on the information displayed at the time of the Order.

If the room is not started within the applicable window, it may expire or be technically cancelled.

Failure to use the room within the start window, where attributable to the Client, organizer or participants, does not automatically entitle the Client to a refund.

No automatic refund is due in particular in the event of:

• error in selecting the room mode;
• error in selecting the duration;
• error in selecting the capacity;
• error in selecting the languages;
• absence or delay of the organizer;
• organizer leaving before the effective start;
• participant failing to request access;
• participant being rejected or not approved by the organizer;
• participant being absent, late or leaving the room;
• invitation link sent to the wrong person;
• loss of organizer code or link by the Client;
• non-use of the room within the applicable window;
• incompatible equipment;
• incompatible browser;
• microphone, camera or media permission not configured;
• network, firewall, VPN, proxy, corporate restriction or insufficient internet connection;
• background noise, poor microphone quality or unsuitable audio environment;
• error, approximation, delay or insufficient quality of automated translation;
• use of the Service in an unsuitable critical or regulated context;
• suspension linked to a breach of the Terms of Use, Terms of Sale or security rules;
• disputed payment, fraud, abuse or unjustified chargeback.

Where a major malfunction directly attributable to World-Meeting objectively prevents access to a paid room or makes an essential sold feature unavailable, the Client must contact World-Meeting as soon as possible with:

• order identifier or Stripe receipt;
• room identifier;
• date and time;
• description of the issue;
• non-sensitive screenshots if useful;
• browser and device used;
• participants concerned;
• any information allowing the incident to be verified.

After verification, World-Meeting may offer, depending on the circumstances:

• a replacement room;
• credit;
• partial refund;
• full refund;
• commercial gesture;
• no compensation if the incident is not confirmed or is not attributable to World-Meeting.

Translation, subtitle, translated voice and recap features are automated and may contain errors.

Inaccurate, partial, delayed or variable-quality translation does not automatically entitle the Client to a refund, except where there is a major unavailability of an essential sold feature directly attributable to World-Meeting.

If a refund is accepted, it is generally processed through the original payment method used in Stripe Checkout.

The refund timeframe depends on Stripe, the payment network, the Client's bank and the payment method used.

Bank fees, conversion fees, card fees or non-recoverable third-party fees may not be refunded where they are not recoverable by World-Meeting.

A full refund may result in cancellation or blocking of the room, termination of access, shutdown of features and closure of the commercial status of the order.

World-Meeting may cancel, block or refund a room in particular in the event of:

• unconfirmed payment;
• fraudulent or suspicious payment;
• manifest pricing or configuration error;
• breach of the Terms of Use or Terms of Sale;
• abuse, attack, spam, circumvention or security risk;
• legal constraint or authority request;
• major unavailability;
• exceptional commercial decision.

Where World-Meeting cancels a room without fault of the Client and without effective use of the Service, World-Meeting may offer a refund or equivalent solution.

The Client must contact World-Meeting before initiating a bank dispute, chargeback or Stripe dispute where permitted by applicable law.

In the event of a dispute, World-Meeting may transmit to Stripe, banks, card networks, payment providers, advisors or competent authorities the necessary evidence, including:

• proof of payment;
• proof of acceptance of terms;
• room settings;
• timestamps;
• room status;
• proof of availability;
• opening, admission, participation or expiry events;
• support exchanges;
• minimized access data;
• technical evidence of provision or incident.

An abusive, fraudulent or unfounded dispute may result in suspension of new services, blocking of the rooms concerned and a claim for applicable amounts, fees and damages within the limits permitted by law.

Any request must be sent via the Site's contact page or the address indicated in the Legal Notice.

The request must be sent within a reasonable time after the incident or Order. A late, incomplete or unverifiable request may be rejected.

No provision of this Policy limits mandatory rights that a person may have under applicable law.

Where mandatory consumer protection rules apply despite the professional positioning of the Service, those rules prevail to the extent required by law.