General Terms and Conditions of Sale - World-Meeting

Version: 1.0

Effective date: 27 May 2026

These General Terms and Conditions of Sale, hereinafter the "CGV" or the "Terms of Sale", govern the sale of paid World-Meeting rooms to professional clients.

They supplement the General Terms of Use, hereinafter the "CGU" or the "Terms of Use", which govern access to and use of the Site and the Service by all users, including organizers, participants and visitors.

In the event of any conflict between the CGV and the CGU concerning a paid order, the CGV shall prevail.

The seller is the operator of World-Meeting, hereinafter the "Publisher" or "World-Meeting".

The Publisher's full identification details, including its legal name, address, registration details, contact details, publication director and information relating to the Site's hosting provider, are set out in the Legal Notice page of the Site.

World-Meeting is a service intended for professionals, companies, associations, administrations, institutions, educational institutions, training organizations, teams, event organizers, service providers, independent professionals and other users acting in the context of a professional, commercial, associative, institutional, educational or organizational activity.

By ordering a paid room, the Client represents that they are acting for professional, commercial, institutional, associative, educational or organizational purposes, and not for personal, family or household purposes.

The Client represents that they have the legal capacity and the necessary powers to bind the organization on behalf of which they are ordering, where applicable.

These CGV are not intended for consumers. If a person considers that they are acting as a consumer or that they benefit from mandatory protective rules applicable to consumers or non-professionals, they must not order a paid room without first contacting World-Meeting. No provision of these CGV is intended to exclude any mandatory right that cannot be contractually waived.

Capitalized terms have the meaning assigned to them in the CGU, unless specifically defined in these CGV.

"Order" means the purchase of a paid room through the creation workflow and Stripe Checkout.

"Checkout" means the Stripe payment interface used to finalize the Order.

"Price excluding tax" means the price displayed or calculated before application of applicable taxes.

"Price including tax" or "Total" means the total amount effectively payable by the Client after application, where applicable, of VAT, sales tax, GST or any equivalent tax calculated during Checkout.

"Paid room" means a room created or activated after payment confirmation.

"Start deadline" or "start window" means the period during which a paid room may be opened or started according to the rules displayed at the time of the Order.

World-Meeting sells a temporary right to access and use a paid room according to the settings selected at the time of the Order.

Depending on the available options, a paid room may include in particular:

• a conversation room or a team room;
• a fixed duration, for example 30, 60, 90 or 120 minutes;
• a fixed capacity, within the limit applicable to the selected mode;
• a selection of available languages;
• an invitation link;
• an organizer code;
• a waiting room with organizer approval;
• WebRTC audio/video features;
• automated real-time translation features;
• subtitles or translation recaps;
• translated voice where available;
• room messages;
• screen sharing;
• speaking control and a speaking queue in team rooms;
• organizer controls.

The exact characteristics of the paid room are those displayed at the time of the Order and recorded in the technical and commercial summary of the Order.

World-Meeting does not sell a human interpretation service, certified translation service, meeting recording service, permanent archiving service, professional advice service, regulatory compliance service or guarantee of result.

Before finalizing the Order, the Client is invited to verify the essential characteristics of the room, including:

• the room mode;
• the duration;
• the capacity;
• the languages;
• the price;
• applicable taxes;
• technical limitations;
• start conditions;
• the CGU;
• these CGV;
• the Privacy Policy, including cookies, AI/translation and provider information;
• the Refund and Cancellation Policy where published separately;
• the Data Processing Addendum where applicable to business clients.

The Client is responsible for verifying that the room ordered meets their needs before payment.

The order process may include the following steps:

1. selection of room settings;
2. display of an estimated price or a base price excluding tax;
3. creation of a room or an order pending payment;
4. redirection to Stripe Checkout;
5. entry of payment and billing information;
6. acceptance of the applicable terms;
7. payment;
8. payment confirmation by Stripe;
9. activation or recovery of the paid room after processing of the confirmed payment;
10. transmission or display of the start link, invitation link and organizer code according to the mechanisms available.

The Order is definitively confirmed only when World-Meeting receives valid payment confirmation through the applicable Stripe mechanisms, including webhook or server-side verification.

A success page displayed after returning from Stripe does not, by itself, constitute sufficient proof of payment if the payment has not been confirmed server-side.

World-Meeting may refuse or cancel an Order in the event of a manifest error, fraud, unconfirmed payment, suspected abuse, legal restriction, unavailability of the Service or breach of the CGU or CGV.

Prices displayed on the Site are stated excluding tax, unless otherwise indicated.

The base price may be calculated according to several parameters, including room mode, duration, capacity, languages, estimated translation cost, estimated audio/video infrastructure cost, platform cost, commercial margin, estimated payment fees and commercial rounding.

The price displayed before Checkout may be an estimate or an amount excluding tax. The total amount due is calculated and displayed during Checkout.

World-Meeting may change its prices at any time. The applicable price is the price displayed at the time of the Order, subject to manifest error or technical malfunction.

Prices are generally expressed in euros. Conversion fees, bank fees or fees imposed by the Client's payment institution may be added depending on the payment method, bank, country or currency of the Client. These fees are borne by the Client.

No discount, rebate, promotional reduction, deferred rebate, volume discount or early payment discount applies unless expressly displayed on the Site at the time of the Order, granted through an official World-Meeting promotional code, stated in Stripe Checkout, or agreed in writing by World-Meeting.

Where a promotional code or discount is offered, it applies only under the conditions, duration, scope, room type, amount, currency, tax treatment and eligibility criteria indicated for that promotion.

Unless expressly stated otherwise, no early payment discount applies because paid rooms are generally paid immediately at the time of Order.

World-Meeting may withdraw, modify or refuse a discount or promotional offer in the event of fraud, abuse, technical error, misuse, ineligibility, expiry or breach of the CGU or CGV.

Prices displayed on the Site are, unless otherwise indicated, exclusive of VAT, sales tax, GST or equivalent taxes.

Applicable taxes are calculated and displayed during payment through Stripe Checkout based on the billing information provided by the Client, including country, address, tax status, VAT number or tax ID where available.

The total amount due, including taxes where applicable, is displayed before final validation of the payment.

The Client is responsible for the accuracy of the billing and tax identification information provided. Any error, omission or inaccurate information may result in incorrect taxation, refusal of exemption, an incorrect invoice, subsequent correction or inability to benefit from a reverse-charge mechanism.

Where applicable law permits an exemption, reverse-charge mechanism or specific tax treatment, it is applied only if the required information is provided, accepted by the payment or billing systems and legally valid.

World-Meeting does not provide tax advice. The Client must consult their own tax advisor to determine the treatment applicable to their country, status and Order.

Payment for paid rooms is made through Stripe Checkout.

Stripe may offer different payment methods depending on the country, currency, amount, Client profile, World-Meeting configuration and payment network rules.

World-Meeting may exclude delayed-notification payment methods or payment methods that do not allow immediate and reliable activation of the room. A paid room is activated only when payment is confirmed as paid.

The Client guarantees that they are authorized to use the selected payment method and that the information provided is accurate.

Payment is due immediately at the time of the Order.

In the event of refused, incomplete, cancelled, expired, fraudulent, disputed or unconfirmed payment, World-Meeting may refuse, suspend, cancel or block the room concerned.

Stripe may generate a receipt, payment confirmation or billing elements based on the information provided by the Client.

Where World-Meeting issues or makes an invoice available, it is established on the basis of the information provided by the Client during Checkout.

The Client must verify the accuracy of their billing address, name or corporate name, VAT number or tax ID and any required information before validating payment.

Invoice correction requests may be refused where they are impossible, unjustified, late, incompatible with tax rules or contrary to the information declared at the time of payment.

After payment confirmation, World-Meeting makes available the information necessary to use the paid room, including a start link, invitation link or organizer code depending on the applicable workflow.

This information may be displayed on the return page after payment and/or sent to the email address provided through Stripe Checkout where transactional email sending is configured.

The Client is responsible for keeping this information, transmitting it only to authorized persons and protecting the organizer code.

Loss of the link, code or local browser access may limit the Client's ability to immediately recover the room, except where a recovery mechanism is available, including transactional email or support.

Payment for a room gives the Client organizer the right to open and use the room in accordance with the ordered settings. It does not guarantee automatic admission of participants.

Invited participants must access the pre-entry page, request admission and be approved by the organizer where the waiting room is applicable.

An invitation link does not constitute an automatic right of access to the room.

The duration of the room is the duration selected or displayed at the time of the Order. Depending on the operation of the Service, the effective duration may start when the first approved non-organizer participant actually joins the room while the organizer is present, and not at the time of payment.

Payment may open a limited start window, for example a period of 24 hours, during which the room must be opened or started according to the applicable rules. If no approved non-organizer participant joins the room within the applicable window, the room may expire or be technically cancelled without automatic refund, unless otherwise provided at the time of the Order or by a commercial decision of World-Meeting.

The organizer is responsible for being present, approving participants and managing admission. If the organizer leaves the room before the effective start or does not approve participants, guests may remain blocked until the organizer returns or takes action.

The paid room is a digital service provided quickly after confirmed payment.

By validating the Order, the Client requests immediate performance of the Service, including the creation or activation of the room, generation of the link, generation of the organizer code, provision of the start workflow and access to the ordered features.

Given the professional positioning of the Service, no consumer withdrawal right is provided for professional Clients.

If, despite this professional positioning, a mandatory rule of consumer law applies to a Client, these CGV do not deprive that Client of the applicable mandatory rights. In such case, where permitted by law, the Client acknowledges that immediate performance of the Service may result in loss of the withdrawal right for fully performed services or digital content supplied before the end of the withdrawal period, subject to the legally required consents and information.

Unless otherwise provided at the time of the Order or agreed in writing by World-Meeting, paid rooms are ordered for a fixed duration, with immediate performance, and are not automatically refundable after payment confirmation.

No automatic refund is due in particular in the event of:

• Client error in selecting the mode, duration, capacity or languages;
• absence or delay of the organizer;
• absence, delay, refusal or departure of a participant;
• refusal of admission by the organizer;
• non-use of the room within the start window;
• loss of the link or organizer code attributable to the Client;
• browser, device, media permission, firewall, VPN, local network or internet connection issue of the Client or participants;
• insufficient quality related to hardware, microphone, camera, background noise or users' connection;
• error, approximation, delay or normal limitation of automated translation;
• use of the Service in an unsuitable context or contrary to the CGU;
• suspension for breach of the CGU or CGV;
• attempted fraud, abuse or circumvention.

World-Meeting may, at its sole commercial discretion, offer a full or partial refund, credit, new room or commercial gesture where the circumstances justify it.

Where a major malfunction directly attributable to World-Meeting objectively prevents access to the paid room or makes an essential feature sold unavailable, the Client must report it as soon as possible, provide the information useful for diagnosis and allow World-Meeting to verify the incident. If the incident is confirmed and is not attributable to the Client, participants, their environment or a force majeure event, World-Meeting may offer, as applicable, a partial refund, full refund, credit or replacement room.

Where accepted, a refund is made through the original payment method or any other legally and technically possible method. Refund timelines depend in particular on Stripe, payment networks and the Client's bank.

Bank fees, foreign exchange fees, card fees, third-party commissions and conversion differences may not be refundable where they are not recoverable by World-Meeting.

The separate Refund and Cancellation Policy, where published, summarizes this section for checkout clarity and Stripe-related transparency. In the event of conflict, these CGV prevail.

The Client undertakes to contact World-Meeting through the support channels indicated on the Site before initiating a bank dispute, chargeback, Stripe dispute or claim with a payment provider, where permitted by applicable law.

In the event of a payment dispute, chargeback, Stripe dispute, bank request, card network investigation or claim related to an Order, the Client undertakes to cooperate in good faith, provide useful information and not make misleading or incomplete statements.

A payment dispute does not automatically suspend the Client's contractual obligations, does not constitute cancellation of the Order and does not eliminate the technical or contractual evidence of provision of the Service.

World-Meeting may transmit to Stripe, payment providers, card networks, banks, insurers, advisors, competent authorities or courts the elements strictly useful for defending its rights, preventing fraud, processing the dispute or complying with a legal obligation, including:

• Order identifier;
• room identifier;
• ordered room settings;
• price, taxes and payment status;
• payment date and time;
• proof of acceptance of the CGU, CGV, Privacy Policy and terms displayed at Checkout;
• version and hash or fingerprint of the applicable contractual documents;
• proof of consent to the Stripe Checkout terms;
• email and billing information provided at Checkout;
• transactional email sending status;
• events relating to creation, opening, start, admission, participation, expiry, cancellation or refund;
• minimized access data, including timestamps, country or technical information where available;
• evidence relating to promised, requested, functional, degraded or failed features;
• reports, support requests or declared incidents;
• elements demonstrating the absence of a refund due or the existence of effective use.

These elements may be retained for the duration necessary to process the dispute, claim, fraud, legal defense, audit or legal obligations.

Where the dispute is unfounded, abusive, fraudulent or contrary to these CGV, World-Meeting reserves the right to suspend or refuse new orders, block the rooms concerned, and claim amounts due, fees, penalties, processing costs and damages incurred, within the limits permitted by applicable law.

World-Meeting may refuse, suspend, cancel or verify an Order in the event of suspected fraud, identity theft, unauthorized payment, stolen payment method, inconsistent information, chargeback risk, abusive use or breach of Stripe rules, card network rules or applicable laws.

The Client must not use a payment method without authorization, circumvent Stripe Checkout, manipulate a payment session, create multiple abusive orders or use inaccurate billing information.

World-Meeting may retain the elements necessary to prevent and prove fraud.

Payment for paid rooms is in principle cash and immediate.

If, despite this principle, an amount subsequently becomes due by a professional Client, including following an invoice, cancelled refund, lost chargeback, rejected payment, negative balance or written agreement, that amount is payable on the date indicated on the invoice or, failing that, immediately.

Any late payment between professionals shall automatically and without reminder give rise to late payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, without this rate being lower than three times the statutory interest rate.

The professional Client debtor shall also owe the statutory fixed indemnity for recovery costs of 40 euros per late invoice, without prejudice to World-Meeting's right to claim additional compensation if the recovery costs actually incurred are higher.

The Client undertakes to:

• provide accurate information when placing the Order;
• verify room settings before payment;
• use the Service in accordance with the CGU and CGV;
• keep the link, organizer code and recovery information;
• inform and supervise participants;
• obtain the necessary consents and authorizations;
• comply with rules relating to confidentiality, personal data, intellectual property, employment law, recording and applicable communications;
• not use automated translation as certified translation or as the sole tool for critical decisions;
• not attempt to circumvent technical, commercial or payment limits;
• cooperate in the event of support, incident, dispute, payment dispute or security investigation.

The Client is responsible for the acts and omissions of its representatives, employees, service providers, invited participants and any person using the links or codes transmitted by the Client.

The Client organizer is responsible for inviting, admitting, refusing, removing and managing participants.

World-Meeting does not guarantee:

• that invited participants will request access;
• that the organizer will correctly approve participants;
• that participants will have compatible equipment;
• that participants will remain present during the room;
• that participants will comply with the rules set by the organizer;
• that participants will correctly understand or use translations.

A dispute between the Client, the organizer and participants does not automatically justify a refund by World-Meeting.

The Client acknowledges that translations, subtitles, translated voices and recaps are generated automatically and may contain errors.

World-Meeting does not guarantee:

• perfect linguistic accuracy;
• complete rendering of all speech;
• absence of latency;
• constant quality across all accents, languages or sound environments;
• suitability for legal, medical, financial, regulatory, diplomatic or security use;
• permanent availability of all languages;
• continued use of a particular translation provider.

The Client must provide, where their use requires it, human interpreters, certified translators, internal validations, official minutes or appropriate alternative means.

The Service may depend on third-party providers, including Stripe for payments, WebRTC providers for audio/video, automated translation providers, hosting providers, email providers, infrastructure providers, technical analytics providers and security providers.

World-Meeting is not responsible for interruptions, limitations, errors, refusals, geographic restrictions, suspensions, modifications or unavailability attributable to these third-party providers, except in the event of fault directly attributable to World-Meeting or mandatory provision to the contrary.

The Client accepts that certain data necessary to provide the Service may be processed by these providers in accordance with the Privacy Policy and applicable contracts.

World-Meeting endeavors to provide an available and functional Service, but does not provide any specific service level commitment unless separately agreed in writing.

The Service may be unavailable or degraded in the event of maintenance, update, outage, overload, attack, provider incident, legal constraint, security emergency, network issue or force majeure.

Temporary interruptions, slowdowns, minor defects, reasonable limitations or maintenance operations do not automatically give rise to a refund.

World-Meeting is liable only for direct, certain and proven damages resulting from a fault directly attributable to it, within the limits provided by these CGV and applicable law.

World-Meeting shall not be liable for damages resulting in particular from:

• improper use of the Service;
• incorrect configuration by the Client;
• non-use of the room;
• absence or delay of participants;
• absence or departure of the organizer;
• refusal of admission of a participant;
• equipment, browser, network, VPN, firewall or media permission issue;
• user content or conduct;
• incorrect, incomplete or late translation;
• third-party provider;
• force majeure event;
• justified suspension for breach of the CGU or CGV;
• decision made solely on the basis of a subtitle or automated translation.

To the extent permitted by applicable law, World-Meeting shall not be liable for indirect damages, loss of revenue, loss of profits, operating losses, loss of customers, loss of opportunity, reputational harm, indirect commercial losses, replacement costs, loss of data not directly attributable to World-Meeting or consequences of a missed meeting.

To the extent permitted by applicable law, World-Meeting's total cumulative liability under a paid Order is limited to the amount effectively paid by the Client for the room concerned, excluding taxes remitted to tax authorities or non-recoverable third-party fees.

If several claims arise from the same triggering event or the same room, they shall constitute a single claim for the application of the cap.

This cap does not apply in the event of gross negligence or willful misconduct by World-Meeting, bodily injury caused by its fault, liability that cannot be limited by law, or any contrary mandatory obligation.

Neither party may be held liable for a breach or delay caused by an event reasonably beyond its control, including natural disaster, fire, flood, war, terrorism, riot, pandemic, external strike, general internet outage, major provider outage, cyberattack, administrative decision, legal restriction, embargo, power outage or event affecting essential infrastructure.

The affected party must take reasonable measures to limit the effects of the event.

If the force majeure event durably prevents the performance of a paid room not yet used, World-Meeting may offer a postponement, credit, replacement room or refund depending on the circumstances, recoverable amounts and applicable law.

Payment for a room does not transfer any intellectual property right to the Client.

The Client is granted only a temporary, personal, non-exclusive, non-transferable and limited right to use the paid room in accordance with the ordered settings, the CGU and these CGV.

The Client undertakes not to copy, reproduce, resell, rent, sublicense, decompile, disassemble, extract, modify or exploit the Service outside the authorized use.

The processing of personal data relating to Orders, payments, rooms, participants, translations, messages, evidence, support, security and disputes is described in the Privacy Policy, which also includes information about cookies, local storage, AI/translation-related processing, technical providers and subprocessors.

The Client is responsible for determining its own obligations toward the participants, employees, clients, partners, students, speakers or third parties it invites into a room.

The Client must in particular, where required:

• inform participants of the use of World-Meeting;
• inform participants of the existence of audio/video, translation, subtitle, message and screen sharing features;
• obtain the necessary consents or legal bases;
• comply with rules applicable to recordings, professional meetings, employee data, student data, client data or protected secrets;
• not introduce prohibited or highly sensitive data into the Service without an appropriate legal framework.

Where World-Meeting processes personal data on behalf of the Client as processor, the Data Processing Addendum applies in addition to these CGV. Where a separate data processing agreement is required for a specific use, that agreement must be established before the relevant use.

World-Meeting may retain the commercial and technical elements necessary to prove the Order, payment, acceptance of terms, provision of the room, use of the Service, incidents, refunds, disputes, fraud or litigation.

These elements may include data from Stripe, technical events, consent evidence, contractual versions, timestamps, room statuses, participation signals, reports and support elements.

Evidence is retained for the duration necessary for contractual, accounting, tax, security, payment, dispute or legal defense purposes of World-Meeting, in accordance with the Privacy Policy and applicable laws.

The Client is responsible for complying with the laws applicable in its country, the country of its participants and the country of its organization, including with respect to:

• electronic communications;
• personal data;
• confidentiality;
• recording of meetings;
• employment law;
• intellectual property;
• taxation;
• economic sanctions;
• export controls;
• anti-corruption;
• sector-specific restrictions;
• use of artificial intelligence or automated translation services.

World-Meeting may refuse or restrict an Order or access where the intended use is likely to violate a law, sanction, provider restriction, payment rule or security requirement.

Unless otherwise agreed in writing, World-Meeting does not publish the Client's name, trademark or logo as a public commercial reference merely because of an Order.

This clause does not limit World-Meeting's right to retain or communicate information necessary for billing, payment, support, security, providers, disputes, legal obligations or competent authorities.

World-Meeting may use subcontractors, service providers, technical providers and partners necessary to provide the Service, including for payments, hosting, audio/video, translation, email, technical analytics, security and support.

World-Meeting may assign or transfer all or part of its rights and obligations to an affiliate, successor, acquirer, business transferee or entity resulting from restructuring, provided that this does not substantially reduce the Client's rights for an Order already paid.

The Client may not assign an Order, a room, an organizer code or its contractual rights without World-Meeting's prior written consent, except for transmission of the invitation link to authorized participants in the normal course of using the Service.

World-Meeting may modify the CGV at any time.

The version applicable to an Order is the version accepted or made available at the time of the Order, unless otherwise required by mandatory law or agreed in writing by the parties.

Subsequent modifications apply to new Orders.

These CGV are provided in English for clarity and for international business clients. They are intended to reflect terms drafted for a French business operator and governed by French law.

References to "CGU" and "CGV" correspond to French contractual terminology and do not change the governing law, professional positioning or legal scope of the Service.

If a French version of these CGV is also published and a discrepancy exists between the English and French versions, the French version may prevail unless a specific written agreement provides otherwise or mandatory law requires a different interpretation.

The Client accepts that electronic records, logs, timestamps, Stripe confirmations, webhooks, transactional emails, contractual versions, acceptance checkboxes, room identifiers, technical events and support data retained by World-Meeting may be used as evidence of the Order, acceptance of the CGV, provision of the Service, use, an incident, a refund or a dispute.

These elements are binding between the parties unless proven otherwise.

If any clause of the CGV is declared null, invalid, unenforceable or deemed unwritten, the other clauses shall remain applicable.

The clause concerned shall be replaced, where possible, by a valid clause producing an economic and legal effect as close as possible to the initial intention.

The fact that World-Meeting does not exercise a right, does not apply a clause or does not sanction a breach shall not constitute a waiver of its right to exercise that right, apply that clause or sanction that breach at a later date.

The CGV, the CGU, the Privacy Policy, the Refund and Cancellation Policy where it exists, the Legal Notice, the Data Processing Addendum where applicable, the information displayed at the time of the Order and any specific terms accepted in writing constitute the entire agreement applicable to the Order.

They replace any prior exchange or document having the same subject matter, unless otherwise agreed in writing.

These CGV are governed by French law, unless contrary mandatory rules apply.

Where the Client acts in a professional capacity, any dispute relating to the validity, interpretation, performance, payment, termination or consequences of these CGV shall fall within the exclusive jurisdiction of the courts having subject-matter jurisdiction within the district of the Publisher's registered office, including in summary proceedings, emergency proceedings, protective measures, multiple-defendant proceedings, third-party claims, payment disputes, chargebacks or international disputes.

Before any legal action, the parties shall endeavor to seek an amicable solution in good faith, except in cases of urgency, fraud, protective measure, injunction, recovery, Stripe dispute or the need to preserve evidence or a right.

Any question relating to an Order, payment, invoice, refund, paid room, dispute or these CGV must be sent via the Site's contact page or the contact details indicated in the Legal Notice.